Privacy Policy
This policy explains what personal data Zorquedáño collects when you visit or use our platform, why we process it, and what choices and rights you have under UK data protection law.
1. Who we are
Zorquedáño ("we", "us", "our") is the controller of personal data processed through this website and platform. Our registered address for correspondence is Fenchurch Street 8, EC4N 7BJ London, United Kingdom. You can contact us at [email protected] or by telephone on +44 20 7946 5382.
We process personal data in accordance with the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 where they apply.
2. Personal data we collect
- Identity and contact data, such as your name, email address and telephone number, when you request access or contact us;
- Account data, such as login identifiers and preferences;
- Technical data, such as IP address, browser type, device identifiers, time zone and approximate location derived from IP address;
- Usage data, such as pages viewed, features used and interactions with calculators and dashboards;
- Communications data, such as the content of messages you send to our support team.
We do not ask you to provide sensitive special category data. Please do not send us information about your health, political opinions or similar matters through the platform.
3. How and why we use your data
We use personal data to operate and secure the platform, respond to enquiries, manage access requests, improve the performance of our dashboards, comply with legal obligations such as anti-money laundering checks where applicable, and protect our legal rights. Where you have opted in, we may also send you news about the platform.
4. Lawful bases
Our lawful bases for processing include performance of a contract or steps at your request before entering into a contract; compliance with legal obligations; our legitimate interests in running, securing and improving the platform, balanced against your rights; and your consent, where we rely on it, for example for non-essential cookies or marketing emails. You may withdraw consent at any time without affecting prior processing.
5. Cookies and similar technologies
We use essential cookies to make the platform function and may use analytics or preference cookies with your consent. Full details are available in our Cookie Policy. You can manage your browser settings to refuse or delete cookies, although some features may not work as intended.
6. Sharing your data
We do not sell personal data. We may share data with trusted service providers acting on our instructions, including hosting, analytics, email delivery and customer support providers. These processors are bound by written contracts and appropriate confidentiality and security obligations. We may also disclose data where required by law, by a regulator, or to protect the rights and safety of users.
7. International transfers
Some of our providers may process data outside the United Kingdom. Where this occurs, we rely on UK adequacy regulations or appropriate safeguards such as the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, together with a transfer risk assessment where required.
8. Retention
We retain personal data only for as long as necessary for the purposes described in this policy. Enquiry records are typically kept for up to 24 months. Account records are kept for the life of the account and for a limited period afterwards to meet legal, tax and dispute-resolution requirements. Analytics data is aggregated or deleted once it is no longer needed.
9. Security
We apply technical and organisational measures appropriate to the risk, including encryption in transit, access controls, least-privilege permissions and regular review of our systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of a personal data breach likely to result in a risk to your rights, we will notify the Information Commissioner's Office where required and inform affected individuals.
10. Your rights
Under UK GDPR you have the right to be informed, to access your personal data, to have inaccurate data rectified, to have data erased in certain circumstances, to restrict or object to processing, to data portability, and to withdraw consent. You also have rights relating to automated decision-making. To exercise these rights, email [email protected]. We may need to verify your identity before responding. We will normally respond within one month.
11. Automated analysis
The platform uses automated models to analyse market information. These models do not make decisions about you that produce legal or similarly significant effects. Outputs are informational only, and you remain in control of any decisions you take.
12. Children
The platform is not directed at children and is intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a child has provided us with data, please contact us so that we can delete it.
13. Complaints
If you have concerns about how we handle your data, please contact us first so we can try to resolve them. You also have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk or by post to Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
14. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated "Last updated" date. Material changes will be notified through the platform or by email where appropriate.